Bilingual AI answering service: Spanish + English on every call
Spanish is by far the most common language other than English spoken in U.S. homes: in the Census Bureau's 2018-2022 American Community Survey it accounted for 61.1% of people age 5 and older who spoke another language at home. Answering services handle those callers in different ways — some include Spanish at no extra cost, others charge for a dedicated Spanish line — so it is worth checking before you sign up. TheKeyBot detects the caller's language from their first words and continues in it — no transfer, no fee.
What you get
The whole call in Spanish
Spanish-speaking callers get the whole conversation in Spanish — the same intake questions and the same structured message to you — with no transfer to another line.
Code-switching is fine
If your caller starts in English and switches to Spanish during the call, the AI switches with them. No restart.
Same flat fee for both languages
No per-minute Spanish surcharge. No separate plan.
Common questions
Does the bilingual feature cost extra?
No. It's included in every plan.
What dialect of Spanish?
Neutral Latin American Spanish. To hear it before you sign up, have the AI call you from thekeybot.com/try and answer in Spanish.
What if my customer is Portuguese / French / Vietnamese?
Today it handles English and Spanish only. If you need another language, ask us before you sign up.
